Request Account Deletion
This page explains how Taxi App users can request deletion of their account and related personal data.
1. Delete Your Account in the App
If you still have access to the Taxi App, you can request account deletion directly from the app:
- Open the Taxi App.
- Go to Profile.
- Open Account.
- Tap Delete account.
- Confirm the deletion request.
2. Request Deletion by Email
If you cannot access the app, send an email to sayatarkharbekk@gmail.com from the email address you can use for follow-up.
Please include:
- Your phone number used in the Taxi App.
- Your name, if it was added to the profile.
- A short request such as: "Please delete my Taxi App account."
3. Data That Will Be Deleted or Removed From Active Use
- Account profile information, including name, phone number, city, and role.
- Profile photos and driver application images, where applicable.
- Driver profile information, where applicable.
- Emergency contacts saved in the account.
- Support chat information and complaints linked to the account, unless retention is required for safety or legal reasons.
4. Data That May Be Retained Temporarily
Some information may be retained for a limited period if it is needed for fraud prevention, safety, dispute resolution, accounting, security logs, or legal compliance. This may include order history, ride records, ratings, complaints, moderation records, and server logs.
Retained information is kept only for the period reasonably necessary for these purposes and is not used for advertising.
5. Processing Time
We aim to process account deletion requests within 30 days after we receive enough information to identify the account and verify the request.
6. Contact
For account deletion questions, contact: sayatarkharbekk@gmail.com
Deleting an account may be irreversible. If you only need to update your phone number or profile information, you can do that from the Profile section of the app.